{"id":3,"date":"2026-01-09T12:35:53","date_gmt":"2026-01-09T12:35:53","guid":{"rendered":"http:\/\/soundstartmusic.co.uk\/?page_id=3"},"modified":"2026-04-01T20:43:57","modified_gmt":"2026-04-01T20:43:57","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/soundstartmusic.co.uk\/?page_id=3","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\"><br>How We Use Information<\/h4>\n\n\n\n<p><br>Sound Start Music is committed to protecting its client\u2019s personal data and handling it responsibly.\u00a0<br>This policy covers the personal data that Sound Start Music collects at the point of application for music lessons and courses, in addition to any relevant information gathered during your time with us. This includes; parent and student personal information, school information and any data gathered following an interaction and subsequent transaction with our website.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">The personal data we collect from you includes:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The name and contact details that you provide when you register with us<\/li>\n\n\n\n<li>Your contact preferences, including any consents you have given us<\/li>\n\n\n\n<li>The name, age, school and school year of the learner, if not you.<\/li>\n\n\n\n<li>Any relevant medical or learning information relevant to the learner<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Personal data Sound Start Music collects from you<\/h4>\n\n\n\n<p>We collect personal data from you at the point of enrolment in music lessons with us which forms your account, hosted on our database. We will also obtain certain personal data from you to enable us to effectively handle a request via our website. This may include; enrolling on a course or raising a query. If you are an existing customer, any transaction or submission will be recorded on your account. If you are a non-account holder, your personal data will only be stored for the period of time it takes to process your transaction\/request.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">How we store personal data<\/h4>\n\n\n\n<p>We hold the personal data of our clients and partners electronically, however it may also be necessary to maintain a paper record in certain cases. These include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A register of lesson attendance for accounting purposes<\/li>\n\n\n\n<li>Enrolment and lesson administration notes<br><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Personal data Sound Start Music receives from third parties<\/h4>\n\n\n\n<p>Sometimes the school (if applicable) attended by the student may share sensitive information with us in relation to the music lessons administered and delivered by our tutors. This information will only be used by fully trained and licensed members of our team in relation to the music lessons.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why Sound Start Music processes your personal data<\/h4>\n\n\n\n<p>This section explains the reasons why we process your personal data and our legal bases for doing so.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Consent<\/h4>\n\n\n\n<p>To enable us to create a parent and student account, we gain your consent at the point of enrolment, whether this is through completion of our paper enrolment form or online. By agreeing to our terms and conditions you have granted Sound Start Music permission to hold your information for the purposes of administering music lessons and informing you of any relevant education courses and\/or events. Wherever we rely on your consent to process personal data, you have a right to withdraw that consent.\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Legitimate interests<\/h4>\n\n\n\n<p>We process your personal data for contractual reasons and when necessary to pursue our legitimate interests in the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The enrolment and ongoing maintenance of music lessons and courses<\/li>\n\n\n\n<li>Processing payment transactions related to music lessons and courses<\/li>\n\n\n\n<li>Sending you direct information about educational events and opportunities<\/li>\n\n\n\n<li>Undertaking, or inviting you to take part in, market research<\/li>\n\n\n\n<li>Responding to your requests and queries initiated by telephone, email, post or online<\/li>\n\n\n\n<li>Coordinating Performance and\/or theory music exams on your behalf<\/li>\n\n\n\n<li>Informing you of forthcoming performance events<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Legal obligation<\/h4>\n\n\n\n<p>We are legally required to process your personal data in cases where we need to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Obtain parental consent to provide online services directly to children<\/li>\n\n\n\n<li>Respond to certain requests by government or law enforcement authorities\u00a0<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Who Sound Start Music shares personal data with<\/h4>\n\n\n\n<p>We will share your personal data with the following recipients:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Trinity College London, ABRSM and Rockschool Ltd in relation to booking examination entry<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">How long Sound Start Music retains personal data<\/h4>\n\n\n\n<p>We retain personal data for as long as your account remains active, and for a limited period of time afterwards. This is in case you decide to re-enrol or have queries relating to your time with us.<br>We retain personal data relating to your payments and purchases for 6 years from the date of the relevant transaction.\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Marketing<\/h4>\n\n\n\n<p>We take student, parent, school and staff privacy seriously and will only use your personal information to administer your account and to provide you with information about relevant educational courses and events.<\/p>\n\n\n\n<p>We will not share your information with any other company for marketing purposes without your prior consent.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Your rights to withdraw consent and to object<\/h4>\n\n\n\n<p>Wherever we rely on your consent to process personal data, you always have a right to withdraw that consent.\u00a0\u00a0You also have the right to object to\u00a0any use of your personal data for direct marketing purposes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Your other personal data rights and \u2018Erasure\u2019<\/h4>\n\n\n\n<p>\u2028In addition to your rights to withdraw your consent and to object, you have the right to ask us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For access to information about your personal data or for a copy of your personal data<\/li>\n\n\n\n<li>To correct or delete your personal data<\/li>\n\n\n\n<li>To restrict (i.e. stop any active) processing of your personal data<\/li>\n<\/ul>\n\n\n\n<p>These rights may not always apply, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have a compelling legitimate interest in keeping. \u00a0If this is the case then we\u2019ll let you know when we respond to your request.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">How to contact us and exercise your rights<\/h4>\n\n\n\n<p>We will do our best to assist with any queries you have about your personal data.\u00a0 You can contact our Data Protection Lead at any time using the contact details below.\u00a0 When you do so, please provide your full name, your preferred contact information, and a summary of your query.<\/p>\n\n\n\n<p>Email: info@soundstartmusic.co.uk<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How We Use Information Sound Start Music is committed to protecting its client\u2019s personal data and handling it responsibly.\u00a0This policy covers the personal data that Sound Start Music collects at the point of application for music lessons and courses, in addition to any relevant information gathered during your time with us. This includes; parent and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/soundstartmusic.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soundstartmusic.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soundstartmusic.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soundstartmusic.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soundstartmusic.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3"}],"version-history":[{"count":3,"href":"https:\/\/soundstartmusic.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":153,"href":"https:\/\/soundstartmusic.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions\/153"}],"wp:attachment":[{"href":"https:\/\/soundstartmusic.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}